Drawn in Pencil, Run in Chaos: Why Your Org Chart and Your Actual Workflow Are Two Different Companies
Most growing companies maintain a tidy organizational chart that looks reassuring in board decks but bears little resemblance to how decisions actually get made. The gap between documented structure and lived reality quietly erodes efficiency, frustrates talented people, and hardens into cultural dysfunction. Understanding that gap—and closing it deliberately—is one of the most consequential operational moves a scaling company can make.